Return Request Form

1. Customer satisfaction is our top priority. If you are not happy with your goods or need to exchange an item for a different size you may return your goods at any up to the end of 14 days after you receive the goods.
2. We require that you return the goods to us in an unused and otherwise re-saleable condition.
3. Our address for all returns is Victor Mill, Worrall Street, Congleton, Cheshire CW12 1DT and we request that you contact us as set out below in relation to such returns.
4. In the event of any failure to return any goods to us which have been validly cancelled, we shall have the right to charge any costs of recovery of the goods. We request that all goods are returned within 14 days of the date of your receipt of the goods and will make refunds to you in accordance with these terms within 14 days of the date of our receipt of goods.
5. For further information you can contact one of our customer service representatives who will be happy to talk you through the procedure, simply call +44(0) 845 602 0745 (Local Rates apply) or send an email to returns@derek-rose.com .
6. All accurately returned products will be credited to the original purchasers credit card including sales taxes for all EU country shipments excluding packaging and shipping charges. Refunds of international customs duties and sales taxes are excluded on shipments outside the European Community (EU).

PLEASE NOTE

New and unused means that there are no marks on the item or any wear on the tags. We do not sell used items and will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser.