Customer Feedback

"The size I required initially was unavailable. I contacted your company and found your customer service to be exceptional - the item I requested was made available literally within minutes. My order was then delivered the following day. Couldn't get better than that!"

"Excellent product purchased with ease - and a very speedy service. Thanks."

"Speed of delivery outstanding!!"

"Very impressed with the speed of delivery on the online service. And the e-mail customer service was also first class. thanks!"

"The goods arrived next day. Very Good."

"I have entered 'Acceptable' as I haven't had the oportunity to wear the garment under the conditions anticipated during warm/hot weather, but as with products previously purchased from your company I am confident the latest item will meet the 'Excellent' rating at the appropriate time."

"100per cent. A joy."

"The products are luxurious and the overall experience I had was superb. Well done."

"I actually had an issue with the first purchase I made on sizing and the help I received from Fay in Customer Service was amazing. She made my returns very easy and sent out my new purchases immediately. Very quick to reply to my emails as well."

"Your team is the best. They noticed I had placed 3 orders the same day and emailed me to ship them together. Saved me 20 pounds and got the shipment in the US in 1 day. Your products are great it was just hard to find in the US. Will now shop on line if not in Neiman Marcus or Barney's."

"Derek Rose shipped the product immediately and it was delivered the following day. It was an excellent service."

"I'm very happy with the pyjamas I purchased. The size guide is very useful, the quality is very good."

"I was thrilled with my online shopping experience with Derek Rose recently. The ordering process and speed with which the pyjamas came were efficient, snag-free experiences, of which I hope to partake again soon. Moreover, my husband was thrilled with his Nelson 30 pyjamas. The fabric is a silky-feeling, lightweight cotton perfect for either spring/summer wear or a winter home that's well-heated. I'd recommend the pattern and fabric for any contemporary, selective man for whom luxurious loungewear is a must! From now on, I'll shop derek-rose.com first!"

"Excellent service and very fast shipping to the US. After I placed my order the item was out the door in just a short time and on its way."

"As a fan of Derek Rose this is first time I have ordered with you online and was most impressed with the fast efficient service, will certainly be calling again."

"Your products and service are first class."

"I had to call in order to find products not depicted on the website. I spoke with Fay Baker who was extremely efficient and personable. A few days later I had the product in hand. Great service."

"I use Derek Rose for years and now that I can have it in Brasil I am very happy. Thank you very much."

"I could not have been happier with the telephone advise that I received and for the garment to arrive three days after the order was placed in Australia was unbelievable"

"Very impressed at the quick pre Christmas delivery.!"

"I was delighted by both the excellent service and the quality of the product (boxed handkerchiefs). Especially, so as I had previously ordered a similar product from another company and was kept waiting a 15 days for a very inferior product. Well done and congratulations!"

"Extremely fast and excellent! My husband will love his luxurious Christmas present. Thank you!!"

"I just wanted to congratulate you on the quality of your products and the excellence of your service."

"I only selected excellent for the customer survey as exceptional was not on the list...My sincere thanks and congratulations to your fantastic customer services department. I look forward to my next shop!"

"Excellent service as always, extremely high quality products: we have always been very happy to be one ( let's make that two! ) of your customers!!!"

“Very fast and efficient service. Would recommend to others without hesitation. Thank you”

“My wife and I are so pleased with your consistently excellent service and products.”

“Absolutely delighted with both the product and service.”

“I am a huge fan of your boxer shorts and your pyjamas are excellent.”

“I am very pleased with the products I ordered.”

“My husband and I are so pleased with your consistently excellent service and products.”

“Very impressed with how quick the items ordered arrived here in Australia and I love how I was able to track where the parcel was. My Dad's dressing gown is amazing and he loves it. What a great birthday present.”

“Good quality merchandise and prompt delivery. ”

“Delivery time was incredibly fast.”

“Will certainly shop from you again. Will also tell my friends about Derek Rose. Many Thanks!”

“Excellent and hassle-free service. Goods received in 3 days.”

“Very satisfied, look forward to shopping with you again.”

“I live in Miami and placed my order at close of business in London Monday. By Thursday lunchtime the order was in my hands! I understand exactly what is involved with the process as I have managed an ecommerce business for more than 10 years! To say I was impressed would be the greatest understatement ... Hard to top the service, but you did. Truly exceptional products. Bravo to the entire Derek Rose team and, naturally, THANK YOU!”

“A highly commendable service. Good quality, fast and efficient.”

“It is absolute pleasure to do business with you.”