Customer Feedback

" Your online site is very good, not cluttered. Very satisfied."

" Super fast delivery - absolutely perfect! Thank you again."

"Pleased to be able to order from Ireland, and have sent directly to Brussels. This saves me the postage. Very pleased by speed of delivery to Brussels."

"My telephone enquiries were dealt with in a very helpful and friendly manner."

"Men's pyjamas are always wonderful!"

"Really high quality products, exactly what I was after, coupled with excellent, high speed service. Thank you!"

"These have been my favorite slippers for years, but I could not find them until I found Derek Rose. They are even more pleasing than I remember, and I will probably be back soon for another pair. Plus... your fast shipping makes it hard to believe that you are across the "great pond"."

"We are always delighted with the quality of the items and the prompt delivery. Wish other companies would follow suit!"

"Astonishing service to Vancouver. Ordered pyjamas from England Friday evening and received them Tuesday afternoon. Quite a culture shock, but a very pleasant one. We scoured local stores for months in vain and like dealing direct with you and will continue."

"The sales transaction was by phone. Service was outstanding."

"Just a pleasure to have the option of online or telephone shopping, with exceptionally helpful sales staff to advise. Thank you!"

"I know your products since many, many years and appreciate your high quality. Compliments also for the good and fast delivery."

"Super ware, super service, kann ich nur empfehlen"

"I was very impressed with the speed of delivery and the beautiful presentation of the items, one of which was a present for my husband and the rest a first DR purchase for myself after years of pyjama envy! I not sure how long the women's range has been available but I'm hooked!"

"Thank you for your excellent customer service and very fine products."

"Thank you for making such beautiful sleep wear. Sleeping is a new luxury."

"Super Qualität, super Service TOP"

"Brilliant service, fast shipping, and excellent quality products!"

"The lady I spoke to on the telephone was very helpful. The purchase I made was going to be a birthday gift. Unfortunately this particular dressing robe did not come in a signature box, but she had it packed in signature tissue, ribbon and carrier which I was very pleased with. It is lovely to see good old fashioned customer service still exists. I will definitely be purchasing more from your wonderful products for future gifts etc. I was recommended by my daughter who lives in London who had purchased from you previously. Thank you for a wonderful online shopping experience."

"Next day delivery greatly appreciated."

"Surprised by the quick deliverence."

"The best pyjamas my husband has ever had. The fabric is superbly soft. I will probably be coming back for more. Quality."

"I love the collection, the material, and especially the after-sale service. I hope you keep it up."

"Excellent merchandise, great that the sizing is so accurate and reliable for online orders."

"You did an excellent job, really. I was especially impressed by the speed of the delivery."

"All was perfect, thank you."

"I couldn't manage purchasing on line but it could be me not you!! Telephoned and spoke to helpful lady. Delighted with the dressing gown and prompt delivery. Thank you."

"Great Service - Great PJs - Thanks so much."

"Amazing,unbelievable! Ordered:6-03, Delivered:next day 7-03 at 11.00 am. Superb quality. Many thanks. A very satisfied customer."

"Perfect in all aspects! Thank you!"

"I will continue to purchase with you!"

"What can I say, order one day and it's here in Athens within 48 hours, excellent. The boxers are well made, especially the cloth covered elastic as I have an allergic reaction to the elastic. If I was to try and make a constructive criticism it would be that I find that the cloth used is slightly flimsy, but that apart will now look no further than Derek Rose."

"Wonderful merchandise. Expensive, but wonderful."

"Quick shipping to US - thank you."

"Thank you, it was a great pleasure buying online."

"Absolute super product, absolute super service! Thank you!"

"All in all very happy with the product!"

"I found the lady who answered your customer phone line extremely helpful, following which I found the online shopping experience excellent. Your packaging was also admirable. Although I would have bought your pyjamas anyway, I have decided I would sooner buy them online direct from Derek Rose than bother with store shopping again. Well done!"

"Shipping speed was amazing!"

"I am very pleased."

"Both your products and service are very good; I received a swift response when there was difficulty with the online ordering system."

"Your speed in shipping to Switzerland is absolutetly extraordinary; never experienced before anything like that! And your Basel quality is simply amazing. I'm so crazy about it that I already ordered twice some more of them!!! Thank you very much, awesome!"

"You made up four sets of 3XL short pyjamas for me......a delightful lady handled the order ...such a pleasure. I shall be back for more."

"Having lived in London, I know the brand and quality since a long time. Wonderful sleepwear."

"My husband, usually quite hard to please with clothing purchases, was extremely happy with the dressing gown particularly re sizing and the workmanship. Thank you :)"

"GREAT PRODUCT!!!!!!"

"Thank you for the prompt delivery. I'm satisfied with the garment I purchased. I look forward to placing my next order with you."

"The free (and really fast!) international shipping is very nice!"

"The shoes i purchased are top quality and your service is second to none."

"Excellent - I have been purchasing your pyjamas for 3O + years."

"Good, helpful staff on the phones, prompt service on returns. Products are expensive, but are well made and hopefully will prove to be of good value."

"Keep up the great work and products."

"Beautiful quality products, excellent finish. Prompt and pleasant customer service."

"I very much like your pyjamas, especially the colourful ones. Your service is excellent too."

"Will definately be back again in future."

"Conventional pyjamas for an old man. Competitive price. Great poplin."

"Delivery to USA was so fast! Your packaging is beautiful and such good quality. The Dressing Gown is exquisite. We are quite pleased with the quality of the fabric and construction. Our search for high quality men's nightwear is over! Thank you."

"Very quick reply to my email."

"I'd be open to buying boxer shorts in even heavier fabrics, but I like the items I received. Thanks!"

"Love your products!"

"My husband is very happy with the long pyjamas and the dressing gown."

"My husband loves the dressing gown - fabric is really good."

"Shipping was very fast, even though it was around the holidays! My boyfriend loved the pajamas! Thank you!"

"The reply to my email enquiry was answered by return and the problem was sorted efficiently and immediately."

"The gown was a Xmas present for my husband so had to wait for him to open it. Beautiful packaging - shame to throw the box away and very quick delivery. Was worried about it getting to Oz in time but had plenty of time. Wish you did a lighter weight, shorter & wide sleeve version for summer here - more like a plain Kimono. We can get them here but they are cheap rubbish. Let me know if you do and I will buy one."

"No, I have nothing to complain - I am sure it will not be the last time I am buying something from your company."

"The online shopping wasn't working properly so I rang in for assistance where the service was excellent. Pajamas are gorgeous."

"Your product is always top class quality."

"This is the ultimate luxury. My husband feels like a king when I purchase pajamas for him for Christmas every year. Thank you for the quick delivery too!"

"Excellent product with excellent service. I will gladly shop again from your store."

"Excellent delivery in a very short time delay."

"You have a great product."

"Superb quality and fit as usual well done."

"Very good service."

"Superb quality and wonderful (red) colour!"

"It really is a pleasure to do shopping with you. You and the staff have personalised our contacts in a most agreeable manner. Thank you for the prompt service and the quality of the garment for an Xmas gift to my daughter-in law who is delighted."

"The products were purchased as a gift, so I'm not sure how he will like them, but the quality and packaging are excellent to my eye. Shipping oversees was also very fast! Impressive!"

"Beautifully packed and fast delivery of the order."

"These are a Christmas gift. I am anxious to see what my husband thinks. I appreciated all the email help."

"These are a Christmas present, so I am hoping that like other items purchased from you that they will be excellent quality and value for money."

"We really appreciated the quality of the product (and the packaging) and were also impressed by the speed of delivery."

"Shipping was very fast and to my satisfaction."

"Christmas present so have not unwrapped yet but impressed with delivery service as other items ordered online were not able to deliver on time. Husband likes quality so sure he will be absolutely delighted."

"Shipping was very fast (for this time of year) and nicely packaged. I can't necessarily speak for the products themselves - yet. They are Christmas presents :)"

"Beautiful packaging!!"

"Looked for such a long time for this kind of pyjama - DELIGHTED at having found the perfect solution.."

"I was exceedingly pleased, thank you."

"Cant rate product as yet until Christmas, Silk Pyjamas are a gift, however the buying and ordering and delivery were first class."

"Well packaged and presented on arrival. My husband loves the items, particularly as the material is so comfortable."

"Great, very nice contact by the lady at phone by my bad english. It will be great, if you can have a translation in german"

"I loved the presentation this gift came in. So lovely!"

"Very happy thank you and Merry Christmas."

"My item got to me amazingly quick, so pleased with that. I live in the US & it got to me before any of my other gifts I ordered from other sites on the same day."

"Very positive, was quick delivery."

"The shipping was extremely fast."

"Super Ware, super Service."

"Fay is an excellent PR and very efficient sales girl, congratulations."

"Keep up the good work please!"

"Felicitations pour le traitement et l'envoi tres rapide de la commande.Bravo."

"Great product.Super fast international shipping.Will buy again."

"First class service and would definitely recommend you."

"The slippers are a Christmas present for my husband so he has not seen them yet but they are the quality or more than I expected and I am sure my husband will be delighted with them."

"A very likeable experience, service and dispatch very speedy. Thank you very much. Grateful thanks."

"Excellent quality loungewear with speedy delivery. I purchase from your site ever year and will continue to do so."

"The package arrived in two days. Very Good!"

"Good day! I am glad that use the services of your store. Very good quality product. Excellent and fast service. Thank you very much for your work. Regards, Stanislav"

"I would enjoy seeing a an expanded ladies' line of robes. While I know of your quality products, having purchased a pair of your top-drawer pajamas in the past, I visited your site with the intention of finding something for my bride. True to form, though, I found something for myself.... She'll have to settle for jewelry...."

"Excellent goods and service cannot fault and will use again. thank you."

"Merry Christmas to you!"

"Keep up the good work! It's a pleasure to do business with you. Thank you."

"Outstanding quality product with fine workmanship. Beautifully packaged and boxed plus safe and efficient shipping. Many thanks."

"Your delivery service is amazingly quick, almost unbelievable. I always wonder, how you manage it, to deliver goods from England to Germany in 2 days or even the next day?!"

"Keep up the good work! It's a pleasure to do business with you. Thank you."

"Fay was so helpful and her product knowledge was invaluable. Thank you"

"Super Qualität, super Service, einfach Super"

"helpful and freindly telephone advice."

"Fay was extremely helpful."

"The t-shirts are great. I wish Derek Rose was readily availble in US stores. Or the total could be give in US dollars."

"I have bought things from Derek Rose in the past, but you have sort of slipped from my mind and I only started looking again after seeing an article in the Sunday Times style section (I think) which referenced Mr Porter. didn't look on their site, but came straight to you. I am toying with getting my 18 year old son and husband PJ's too (the last ones were for my father and father-in-law - if they don't improve marital harmony I don't know what will!)

Hazel

"Wonderful packages, makes the items that much more special as presents."

"The process was very straightforward even for a silver surfer."

"A pleasurable experience to deal with you. Goods arrived in very rapid time."

"Thank you very much for the excellent service and the special help with the payment.."

"I really appreciate the nice box that the pyjamas came in - it will be very nice to use when presenting these as a gift to my husband. The items were also very well packaged and arrived in top condition."

"It's good to find a English company with quality products in good colours. If you manufactured in the UK, that would make me ecstatic."

"I usually buy your products from Selfriges, so this is the first time I have used your online mail order service and I was very impressed with the speed and efficiency of delivery."

"A very easy to navigate website and very prompt delivery."

"Excellent service and products - really superb."

"Why couldn't we order more than 1 pyjama of the same model? Or be alerted to the fact that only one unit of a particular model is available? Other than that, the shopping experience was outstanding!!"

"Wonderful item - fantastic service - Thanks so much!"

"Husband has been buying your pyjamas from Henry Bucks for years, quality so good thought I'd try your ladies wear. Was impressed with the fast delivery - from placing the order to courier delivery in Sydney it took 3 days."

"I am very pleased with the product and the service I received"

"Delighted with quality, fit and style of the 2 pairs winter weight pyjamas I purchased for my (now 101-year old) father. Your service was prompt and indeed prese and presentation was really nice.... I was impressed! Question: Any chance Derek Rose will manufacture men's underwear - specifically trunks in soft wool for Winter warmth?"

"Too early to give an 'excellent' score all round, but very happy with the items so far."

"delivery incredibly fast!"

"I would have wished the two pyjamas i ordered would have been wrapped seperatley and not in one gift box, the gift box was lovely but when giving as separate presents a bit unpractical. Otherwise very nice!"

"Fast service. Superb packaging and beautifully put together. Most impressive."

"I love the packaging. The package looks so beautiful with the ribbons and sturdy window boxes. This makes a lovely gift to someone. The feel of the luxurious material is what makes me come back time and again. My 'other half' would not sleep in anything else but Derek Rose products. Thank you so much!"

"It really was an excellent service that I would gladly recommend and re-use. The dressing gown actually looks even better than it did on your website. And it was delivered to my door in Dublin the day after I ordered it."

"From start to finish your service and product surpassed itself."

"I really appreciate care about the detail like packaging and great quality of the product. I will definitely shop with you again and recommend to my friends. Thank you."

"I am over 60 and reluctant to shop online, but needing your product I do so and it was fantastic - including speedy delivery to Austraia. Well done!!"

"Keep up the good work!"

"Thank you for your help in finding and sending our recent order of pyjamas. We are very pleased with this order."

"Great pyjamas, really comfortable. Would be good if you had a few more colour/pattern options, particularly in the short pyjamas."

"Will use you again. And thank you."

"Very happy with the quality of the product and very happy with delivery service."

"Will be purchasing more,superb product."

"Extremely quick delivery - ordered one morning - delivery the next! I have asked in the shop - Ferner Jacobsen - for weeks if they could get me this product for my husband - in vain. Online shopping seems to be the answer to our need in the future."

"Everything went very smoothly and I will not hesitate to use your website again."

"Everything was entirely satisfactory, thank you."

"Order came from overseas faster than domestic delivery. Great Products."

"Excellent says it all."

"Excellent "old fashioned" service; quality products. Thank you. Glad to have found you."

"Very easy, helpful shopping experience."

"I hope you will continue to have a boy's line of products."

"Order arrived very quickly!"

"I am having to return a product, as I ordered the wrong size,, so lets see how Derek Rose, behave, and living in New Zealand....I have every confidence they will shine!"

"My recent purchases are, as usual, quite unchanged in quality and value. Today, after so many years, with constantly changing fashions, it is good to see the ongoing commitment to high standards and implicit workmanship employed and inherent in all Derek Rose offerings. Your Co., and all staff are to be applauded for your devotion to sheer quality and design. May it long continue."

"Free shipping over 200 pounds was a nice plus feature. Order arrived quickly!"

"My wife and I love the style and quality of your products. Yours for life!"

"Fast shipping, nice packing. Very highly recommended, thank you!"

"The new products we recently bought are such good quality we will be ordering more today!"

"I'll surely come back to Derek Rose to buy some more items."

"Hello, Bought yesterday at 15 o'clock, received delivery today... at 15 o'clock! And to the far south of France. It is fantastic!! Thank you, and congratulations for your excellent products."

"Easy to order and very fast delivery. Thank you."

"speed of delivery is much appreciated."

"Have used your products for several years and this should speak for itself!"

"Unbelievably prompt delivery, very happy."

"The shipment arrived three days after my order waas placed!!"

"Expensive clobber! Nearly worth it. The item I bought (1 t-shirt) is fantastic fabric, excellent cut, and accurate colour (to the colour shown online), but at nearly 60 pounds, I doubt I'll be returning. I'll revisit when I get a pay raise."

"My Derek Rose products are all of the highest quality and comfort, and represent, in my opinion, the best of British craftsmanship. I`m so satisfied with my shopping experience! Thank you!"

"The entire experience of shopping with you directly was very easy and I was impressed at the beautiful packaging and how quickly the order was received."

"First class service, as always."

"I was very happy with my dressing gown. It is product of a very good quality, gives me a feeling of luxury. I would recomend."

"The whole experience was effortless and the items arrived very quickly which was ideal as I had not place the order as quickly as I meant to. Thank you for the excellent service."

"I love my new Pyjama from Derek Rose :)"

"The two Natural t-shirts I bought came out of the wash still lovely and soft and in shape. The quality is second to none and I will be buying more in the future."

"Goods arrived very promptly. The returns/exchange process was equally efficient and hassle-free. Well done."

"Everything was wonderful and will be ordering from you again in the near future"

"I ordered very late for a birthday present but not only did it arrive a day ahead of time but the night shirt was of fantastic quality and was much appreciated by the recipient"

"Amazing quality of Basel 1 fabric. The only concern was the size of Basel 1 denim trouser which was much bigger than expected, but this was easily solved by a bigger and dear member of the family that happily wears then now. We will be delighted to try more of your products. Thank You!"

"The robe was bought for my husband and he is delighted with the quality of it."

"Thoroughly british tradition in service AND quality ..."

"CONGRATULATIONS, excellent follow up & assistance, speedy delivery, my best www shoping experience, ever. THANK YOU."

"I bought small as I am a 38ins chest and 31ins waist. The jacket is perfect and the leg length is perfect. The waist is on the tight side and so I have had to loosen it by one button. A draw fasten waist would have been a better alternative. However I am more than happy with the product. The quality, fabric, colour and design is first class."

"I decided to try a pair of the boxer shorts and they're terrific. The next time Derek Rose has a sale, I'll be ordering more of them. (The free shipping was a huge - and welcome - saving!) I've always been pleased with purchases that I've made at Derek Rose."

"First class pyjamas althoigh rather expensive. Nevertheless I continue to buy them."

"Thank you very much again for your quick delivery and your excellent service !"

"The size I required initially was unavailable. I contacted your company and found your customer service to be exceptional - the item I requested was made available literally within minutes. My order was then delivered the following day. Couldn't get better than that!"

"Excellent product purchased with ease - and a very speedy service. Thanks."

"Speed of delivery outstanding!!"

"Very impressed with the speed of delivery on the online service. And the e-mail customer service was also first class. thanks!"

"The goods arrived next day. Very Good."

"I have entered 'Acceptable' as I haven't had the oportunity to wear the garment under the conditions anticipated during warm/hot weather, but as with products previously purchased from your company I am confident the latest item will meet the 'Excellent' rating at the appropriate time."

"100per cent. A joy."

"The products are luxurious and the overall experience I had was superb. Well done."

"I actually had an issue with the first purchase I made on sizing and the help I received from Fay in Customer Service was amazing. She made my returns very easy and sent out my new purchases immediately. Very quick to reply to my emails as well."

"Your team is the best. They noticed I had placed 3 orders the same day and emailed me to ship them together. Saved me 20 pounds and got the shipment in the US in 1 day. Your products are great it was just hard to find in the US. Will now shop on line if not in Neiman Marcus or Barney's."

"Derek Rose shipped the product immediately and it was delivered the following day. It was an excellent service."

"I'm very happy with the pyjamas I purchased. The size guide is very useful, the quality is very good."

"I was thrilled with my online shopping experience with Derek Rose recently. The ordering process and speed with which the pyjamas came were efficient, snag-free experiences, of which I hope to partake again soon. Moreover, my husband was thrilled with his Nelson 30 pyjamas. The fabric is a silky-feeling, lightweight cotton perfect for either spring/summer wear or a winter home that's well-heated. I'd recommend the pattern and fabric for any contemporary, selective man for whom luxurious loungewear is a must! From now on, I'll shop derek-rose.com first!"

"Excellent service and very fast shipping to the US. After I placed my order the item was out the door in just a short time and on its way."

"As a fan of Derek Rose this is first time I have ordered with you online and was most impressed with the fast efficient service, will certainly be calling again."

"Your products and service are first class."

"I had to call in order to find products not depicted on the website. I spoke with Fay Baker who was extremely efficient and personable. A few days later I had the product in hand. Great service."

"I use Derek Rose for years and now that I can have it in Brasil I am very happy. Thank you very much."

"I could not have been happier with the telephone advise that I received and for the garment to arrive three days after the order was placed in Australia was unbelievable"

"Very impressed at the quick pre Christmas delivery.!"

"I was delighted by both the excellent service and the quality of the product (boxed handkerchiefs). Especially, so as I had previously ordered a similar product from another company and was kept waiting a 15 days for a very inferior product. Well done and congratulations!"

"Extremely fast and excellent! My husband will love his luxurious Christmas present. Thank you!!"

"I just wanted to congratulate you on the quality of your products and the excellence of your service."

"I only selected excellent for the customer survey as exceptional was not on the list...My sincere thanks and congratulations to your fantastic customer services department. I look forward to my next shop!"

"Excellent service as always, extremely high quality products: we have always been very happy to be one ( let's make that two! ) of your customers!!!"

“Very fast and efficient service. Would recommend to others without hesitation. Thank you”

“My wife and I are so pleased with your consistently excellent service and products.”

“Absolutely delighted with both the product and service.”

“I am a huge fan of your boxer shorts and your pyjamas are excellent.”

“I am very pleased with the products I ordered.”

“My husband and I are so pleased with your consistently excellent service and products.”

“Very impressed with how quick the items ordered arrived here in Australia and I love how I was able to track where the parcel was. My Dad's dressing gown is amazing and he loves it. What a great birthday present.”

“Good quality merchandise and prompt delivery. ”

“Delivery time was incredibly fast.”

“Will certainly shop from you again. Will also tell my friends about Derek Rose. Many Thanks!”

“Excellent and hassle-free service. Goods received in 3 days.”

“Very satisfied, look forward to shopping with you again.”

“I live in Miami and placed my order at close of business in London Monday. By Thursday lunchtime the order was in my hands! I understand exactly what is involved with the process as I have managed an ecommerce business for more than 10 years! To say I was impressed would be the greatest understatement ... Hard to top the service, but you did. Truly exceptional products. Bravo to the entire Derek Rose team and, naturally, THANK YOU!”

“A highly commendable service. Good quality, fast and efficient.”

“It is absolute pleasure to do business with you.”