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New 90-Day Returns Period

We are delighted to announce a new, longer returns period of 90 days for all online orders. Further details below.

 

Delivery

Orders made by 15:00 (BST) will be dispatched the same day. 

Delivery charges are as follows:

UK MAINLAND

UPS Standard - £5.99 (next day)

EUROPE

UPS Express Saver - £11.99 (2 days) 

REST OF WORLD

UPS Express - £19.99 (2-3 days)

 

All Orders are tracked and a signature will be required upon delivery.

UPS does not deliver on a Saturday.

PLEASE NOTE
If you live outside the EU, please be aware that local customs or import duties may be charged when your parcel reaches your country destination. Please note that recipients outside the EU will be responsible for any import duties, clearance fees and any other additional charges. If you wish to receive goods in the USA, our USA site offers the opportunity to shop with all duties inclusive.


Returns & Exchanges

So that you can shop with total peace of mind, we offer a no-quibble 90-day returns policy on all online orders. Your satisfaction is our top priority, so please do contact us if you have any questions or issues with making or returning an order.

Underwear Returns

Because of the nature of the garments, we are only able to accept returns of underwear that is completely unworn. We will happily accept returns of these garments provided they are in original condition with box and tags intact, and have not been tried on. In the extremely rare case of a defect in the product, we will of course immediately provide a replacement. Please telephone or email us should this occur.

How to Make a Return

1. Customer satisfaction is our top priority. If you are not happy with your goods or need to exchange an item for a different size you may return your goods within 90 days of receiving the goods.

2. We require that you return the goods to us in an unused and otherwise re-saleable condition.

3. Our address for all returns is Victor Mill, Worrall Street, Congleton, Cheshire CW12 1DT and we request that you contact us as set out below in relation to such returns.

4. In the event of any failure to return any goods to us which have been validly cancelled, we shall have the right to charge any costs of recovery of the goods. We request that all goods are returned within 14 days of the date of your receipt of the goods and will make refunds to you in accordance with these terms within 14 days of the date of our receipt of goods.

5. For further information you can contact one of our customer service representatives who will be happy to talk you through the procedure, simply call +44(0) 845 602 0745 (Local Rates apply) or send an email to customerservices@derek-rose.com.

6. All accurately returned products will be credited to the original purchasers credit card including sales taxes for all EU country shipments excluding packaging and shipping charges. Refunds of international customs duties and sales taxes are excluded on shipments outside the European Community (EU).

Please Note…

New and unused means that there are no marks on the item or any wear on the tags. We do not sell used items and will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser.

 
 

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