30 Day Free Returns & Exchanges
We hope you're happy with your purchase, but if you change your mind, we are here to help, all returns and exchanges are free of charge.
As we constantly strive to better ourselves, especially in terms of sustainability, since September 2022, we no longer include a return form or return labels with your order.
Return & Exchange Policy
Eligible purchases can be returned for an Exchange or Refund within 30 days from your purchase date, providing that the product(s) are new and unused, with all the labels and tags intact.
New and unused means that there are no marks on the item or any wear on the tags, and item(s) have not been washed. We do not sell used items and will not accept returns of any item with any indication that it has been used. In such cases, the item will be returned to the customer.INTERNATIONAL ORDERS - How To Make A Return or Exchange
If you would like to organise a free return, either via our courier collection service or drop-off at your local DHL Express Service Point. Please click the button below
UK ORDERS - How To Make A Return or Exchange
If you would like to organise a free return, either via our courier collection service or drop-off at your local DHL Express Service Point, simply click the button below.
- Enter your order number (without the #) along with the email address used to make the purchase.
- Select the item(s) you wish to Return or Exchange and select a reason - your feedback is valuable to us.
- For an Exchange, you can advise an alternative size, colour or product. Our Customer Service Team will reach out to you in order to organise everything in a speedy and hassle-free manner.
- Select if you wish to have your return collected from a convenient address or drop it off at a local DHL Express Service Point.
- You will now be sent an email to confirm. This email includes your return instructions and return label.
Preparing your Return or Exchange
- Safely package your item(s). Feel free to use our multi-use packaging in which we sent you the products in - there's an unused sticky strip ready to be sealed!
- Print your return label which we sent in your return email confirmation.
- For international orders, you will also need to print a return invoice which will need to be attached to the front of the parcel. Again, this will have been sent in your return email confirmation.
- If you selected/arranged a Collection, your parcel is now ready.
- If you selected Drop Off at a local DHL Express Service Point, please take your parcel to the nearest drop-off point.
How do Exchanges Work
- After you have made your Exchange request using our Return Portal, you will receive your paperwork for the item(s) you wish to return as part of your Exchange.
- Once you have raised your Exchange via our return portal, our Customer Service Team will reach out to you in order to organise everything in a speedy and hassle-free manner.
Non-Returnable or Exchangeable Item(s)
Regrettably, the following are not eligible for Returns or Exchanges.
- Personalised or altered item(s)
- Item(s) or size that is made to order
- Customised Item(s)
Received as a Gift
If you received a Derek Rose garment as a gift (you lucky thing!) and need to exchange size, colour, or for a different item(s), please contact our Customer Service Team and provide your order number, which is on the outer box.
Need Further Assistance?
Please don't hesitate to contact us. We are here to help.